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IN-STORE PICKUP

In-Store pickup lets you buy items online and pick them up directly at the JHPUSA store. You may save money on shipping fees and schedule a pickup time at your convenience.

WHAT DO I NEED TO BRING TO PICKUP MY ORDER?

Please bring the following to the store:

  • A valid government issued photo ID (i.e. drivers license, passport, etc.)
  • The credit card used for the purchase (if a credit card was used)
  • Your pick up email notification with your order number.
HOW DO I KNOW WHEN MY ORDER IS READY FOR PICKUP?

When your order is ready for pickup, you will receive an email pickup notification. Please wait for this email before coming to the store.

WHO CAN PICK UP MY ORDER?

You are the only authorized person to pick up your order. An alternate pickup person is not allowed.

WHAT PAYMENT METHODS ARE ACCEPTED FOR IN-STORE PICKUP?

You can pay by credit card and affirm. Please note that Paypal payments are not accepted for in-store pickups. 

HOW LONG WILL MY ORDER BE HELD AT THE STORE?

Your order will be held for 7 days after the order is ready for pickup. If you do not pick up your order within the pickup window, your order will be automatically canceled. If you cannot pick up your order within 7 days, please contact customer service at 626-287-5000 to prevent your order from canceling and extend your pick up time frame. 

WHERE IS THE STORE PICKUP LOCATION?

You may pick up your order at:

JHPUSA
5057 Walnut Grove Ave.
San Gabriel, CA 91776

WHAT ARE YOUR STORE HOURS?

Monday through Friday 9:00 AM - 5:00 PM (PST). Closed weekends and holidays.

WHY ARE SOME PRODUCTS NOT AVAILABLE IN-STORE?

Some items may be restricted from in-store pickup due to limited availability and shipping restrictions. If your order contains items that are not available for in-store pickup, you will be contacted by a sales representative.