CAREERS


Customer Service Representative -Off-Road Specialists 

The Customer Service Representative is an important member of our growing team. You will assist customers with their orders and questions, provide detailed information about our products and services, and resolve any issues that customers may have. The main goal of our customer service representative is to maintain excellent service, process orders, respond promptly to inquiries, and ensure all customers remain satisfied.

Job Description

  • Responsible for daily web orders.
  • Maintains customer database by entering any new and updated customer and account information.
  • Accountable for the accuracy of information entered for an order, including pricing, item options, shipping charges, and applying payments.
  • Ensure delivery of excellent customer service through timely and accurate processing of orders.
  • Answer promptly to customer inquiries and to any unclear or missing information on the customer supplied order via email, phone, and online communications.
  • Communicate and coordinate with internal departments to fulfill daily orders.
  • Support the sales team in a variety of administrative tasks as required.
  • Perform monthly cycle inventory count.

Skills and Qualifications

  • Excellent customer service is a must.
  • Have strong written and verbal communication skills.
  • Professional phone mannerism.
  • Willingness to learn and be self-motivated.
  • Must be detailed oriented, attentive, and organized.
  • Ability to work in a high-pressure environment.
  • Proficient in data entry.
  • Tech-savvy.
  • Knowledge of eCommerce, Shopify store, and QuickBooks.
  • 1+ years experience in off-road aftermarket parts. (4Runner, Tacoma, CRV)

Please email your resume to jobs@jhpusa.com. Compensation is based on experience. Paid vacation and health benefits after probationary period.

We appreciate the opportunity to review all resumes, but we'll only be able to get back to those who are qualified.

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Staff Accountant 

We are seeking a detail-oriented Staff Accountant to join our team. The ideal candidate will be responsible for managing financial transactions, preparing financial statements, and ensuring compliance with accounting standards. This role requires a strong understanding of accounting principles and the ability to work collaboratively in a fast-paced environment.

Job Description

  • Perform bank reconciliation and balance sheet reconciliation to ensure accuracy of financial records.
  • Prepare and analyze financial statements, including income statements and cash flow statements.
  • Maintain the general ledger by posting journal entries and ensuring all transactions are recorded accurately.
  • Conduct financial analysis to support budgeting and forecasting processes.
  • Assist in the preparation of budgets and monitor expenditures against budgeted amounts.
  • Collaborate with team members to improve accounting processes and internal controls.

Skills and Qualifications

  • Proficient in bank reconciliation and balance sheet reconciliation techniques.
  • Strong financial analysis skills with the ability to interpret complex financial data.
  • Experience with general ledger accounting practices and procedures.
  • Advanced MS Excel skills including Vlookups and pivot tables.
  • Knowledge of financial statement preparation and reporting standards.
  • Ability to perform accurate journal entries in a timely manner.
  • Excellent attention to detail, organizational skills, and ability to meet deadlines.
  • Strong communication skills, both written and verbal, for effective collaboration with team members.

Please email your resume to jobs@jhpusa.com. Compensation is based on experience. Paid vacation and health benefits after probationary period.

We appreciate the opportunity to review all resumes, but we'll only be able to get back to those who are qualified.