SHOPPING CART

CAREERS


Customer Service Representative

The Customer Service Representative is an important member of our growing team. You will assist customers with their orders and questions, provide detailed information about our products and services, and resolve any issues that customers may have. The main goal of our customer service representative is to maintain excellent service, process orders, respond promptly to inquiries, and ensure all customers remain satisfied.

Job Description

  • Responsible for daily web orders
  • Maintains customer database by entering any new and updated customer and account information
  • Accountable for the accuracy of information entered for an order, including pricing, item options, shipping charges and applying payments
  • Ensure delivery of excellent customer service through timely and accurate processing of orders
  • Answer promptly to customer inquiries 
  • Communicate and coordinate with internal departments to fulfill daily orders
  • Support the sales team in a variety of administrative tasks as required
  • Perform monthly cycle inventory counts

Skills and Qualifications

  • Excellent customer service is a must
  • Have strong written and verbal communication skills
  • Professional phone mannerism
  • Willingness to learn and be self-motivated
  • Must be detailed oriented, attentive, and organized
  • Ability to work in a high-pressure environment
  • Proficient in data entry
  • Tech savvy 
  • 1+ year experience in Honda/Acura OEM and aftermarket parts is a plus

Please email resume with salary history to jobs@jhpusa.com. Compensation is based on experience. Paid vacation, 401K, and health benefits after probationary period.

We appreciate the opportunity to review all resumes, but we'll only be able to get back to those who are qualified. 


Shipping & Receiving Clerk / Driver

This position is an important member of our growing team. You will assist the shipping team with orders. Pick & pack orders and verify the accuracy of orders being shipped. We are seeking a full-time hard working employee who is responsible, good at multitasking, and organizing with a good driving record.

Job Description

  • Work alongside Warehouse team and collaborate with the sales team to fulfill daily shipments
  • Driving company van - picking and dropping off shipments
  • Ship outgoing orders in the most cost-effective and timely manner
  • Creating bills of lading/booking freight shipments
  • Process shipping insurance claims
  • Process and check merchandise from returns
  • Shipping packages utilizing UPS worldwide, FedEx & USPS software
  • Perform monthly cycle, inventory counts
  • Pick & Pack orders and verify the accuracy of orders being shipped
  • Management of shipping supplies and materials needed
  • Shipping & Receiving - Unloading and loading of freight
  • Restock shelves

Skills and Qualifications

  • Knowledge of Honda/Acura OEM and aftermarket parts is a plus
  • Must be reliable, punctual and focused
  • Can operate and drive the company Sprinter van
  • Forklift experience a plus
  • Organized and very detail-oriented
  • Ability to lift 50+ pounds
  • Able to communicate clearly with others
  • Team player
  • Self-starter
  • Clean driving record

Please email resume with salary history to jobs@jhpusa.com. Compensation is based on experience. Paid vacation, 401K, and health benefits after probationary period.

We appreciate the opportunity to review all resumes, but we'll only be able to get back to those who are qualified. 

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