Can I make purchases in-store?

No. Due to COVID-19, JHPUSA storefront will remain closed until further notice.

Who can pick up my order?

Only the purchaser (cardholder) may pick up the order.

Is a face mask required when I pick up my order?

Yes, staff members and customers are required to wear face masks and social distancing during pickup. 

What time can I pick up my order?

Curbside Pickup is available Monday through Friday, 10 AM - 5 PM.

What if I have a question or issue with the order?

If you have any questions or concerns about your order, please call us at 626-287-5000.

How can I make a return or exchange?

For returns & exchanges - Returns Form

Can I use PayPal payments for Curbside orders?

Sorry, PayPal payments are not accepted for curbside pickup.