Shipping Protection
Shipping Protection Policy
We recognize that shipping can sometimes be unpredictable, and packages may become damaged, lost, or stolen in transit. While we take every precaution to ensure the safe delivery of your packages, we cannot control the actions of carriers or delivery personnel.
To provide added security, we offer optional Shipping Protection, which covers the cost of lost or damaged items during transit. If your order is lost or damaged, our team will work with the carrier to investigate and replace the item(s). You can initiate a claim by contacting our customer service team, and we aim to resolve claims within 3-6 weeks, keeping you informed throughout the process.
Important Details:
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Shipping Protection: This service is optional. If you choose not to purchase Shipping Protection, you will be responsible for any lost, damaged, or stolen packages. JHPUSA will not be held liable for these packages in such cases.
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Steps to Take for Packages Marked as Delivered but Not Received: If tracking indicates that a package has been delivered but you have not received it, we ask that you first check with neighbors, household members, and around the delivery area, as packages are sometimes placed in unexpected locations for security purposes.
If, after thorough checking, the package cannot be located, please contact our support team. In most cases, we may require a police report to be filed before we can proceed with a replacement.
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Resolution for Approved Claims: For approved claims, we will replace the item and cover the shipping cost. Please note that we do not issue refunds for lost or damaged items; replacement is the only resolution provided.
If you have any questions about our Shipping Protection Policy, please reach out to us. We’re here to assist you!