We understand that shipping can sometimes be unpredictable and packages may be damaged or stolen during transit. While we take all necessary precautions to ensure the safe delivery of your packages, we cannot guarantee the actions of carriers or delivery personnel.
Therefore, we offer shipping protection, which covers the cost of lost or damaged items during shipping. If an order is lost or damaged during shipping, we will work with the carrier to investigate and replace the lost items. Customers can contact our customer service team to initiate a claim, and we will do our best to resolve the claim within 3-6 weeks. We will keep customers updated throughout the claims process.
Please note that shipping protection is an optional service, and customers who choose to opt out will be responsible for any damaged, or stolen packages. JHPUSA will not be held responsible for any packages that are lost, damaged, or stolen during shipping.
A successful claim for a stolen or damaged item, we will replace the item and cover the cost of shipping. Please note that we do not issue refunds for stolen or damaged items, and order replacement is the only resolution offered.
If you have any questions about our shipping protection policy, please don’t hesitate to contact us.